Crisis Management

People trust anyone who helps them in crises. The phrase “Every new adjustment is a crisis, goes exactly with our Crisis management service.

In business the above analogy works as, the trust of customers and the public is developed by how companies manage reputational risk and crisis response. When it comes to crisis management and crisis communications, every second counts. Clients demand new level of transparency and accountability. Whenever clients are in crisis we transform crisis into an opportunity.

We at Hazel Outlook, help our client just the way a family helps someone from the family. We go anywhere, at any time to protect our client. When your business lives are at risk. When liberty is at stake. When the future of your business is in jeopardy. We’re there in that moment to preserve reputation and brand equity against all threats.

Our experienced team has supported many business organizations in their crisis by providing crisis counsel and preparedness support in every industry sector. Our features of providing crisis support are:

  • Choose the most appropriate channel(s) to communicate with your audience
  • React quickly
  • Assess the seriousness of the issue and respond to anyone directly affected by the crisis first
  • Provide constructive responses to questions, requests or complaints and prove that you care
  • Be genuine, adopt a human approach and show your commitment to solve your customers’ problems
  • Consider using specialist support to prepare, identify and deal with the most sensitive situations

Our crisis management services include:

Crisis Readiness:

Doing preparation of anything means half work done. Preparing for a crisis is the most important part of any crisis response plan. Our crisis planning services include:

  • Risk assessments
  • Crisis communications strategy development
  • Crisis plans
  • Crisis response manuals
  • Crisis management training and simulations
  • Media training

Crisis Response:

When a PR crisis happens, our crisis response team gives you full-scale tactical and strategic support for communicating during a crisis. Services include:

  • Strong crisis management team
  • Comprehensive response training
  • Message development (statements, press releases, articles and more)
  • Media relations
  • Social media management
  • Online monitoring
  • Third-party development
  • Crisis response “War Room”
  • Online reputation management

Post-Crisis Recovery

If you surpass all the threats of your business, then next very important thing is to communicate those incidents to your stockholders. Analyzing the situation and understanding why crisis has happened is must to protect your business. We offer following services for this:

  • Impact assessment
  • Stakeholder communications
  • Change management
  • Reputation repair and restoration